Here, you can test the responses of your chatbot to update your training sources accordingly, so the chatbot also provides the most accurate answer to the chat users (where the chatbot will be deployed). Once the chatbot has been trained on the respective data source(s), you will automatically be redirected to the Playground – your testing environment, where you may talk with your AI Agent and fine-tune it before making it live.
Evaluate Chatbot Response Quality
As you test the respective chatbot, look for:
- Accuracy: Are the answers factually correct?
- Relevance: Does it address the question posed?
- Completeness: Are answers thorough but concise?
- Tone: Does it reflect your brand voice?
Test and enhance your AI agent before deployment. To make sure your agent operates precisely as required for your users, compare several AI models, modify parameters like temperature and other chatbot options, and assess replies.
