Privacy Policy

ChatFlow is an AI-driven chatbot platform designed to help businesses automate conversations, enhance customer engagement, and deliver intelligent support experiences.

We understand that you care about your personal privacy, and we take that seriously. This Privacy Policy describes ChatFlow's policies and practices regarding the collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will, from time to time, update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

By using ChatFlow's website or services, you acknowledge that you have read and understood this Privacy Policy.

For any inquiries or concerns regarding our personal data policies and practices, or if you wish to exercise your privacy rights, please reach out directly to our dedicated Privacy Team. Our team is committed to answering any questions you may have and to ensuring your data is handled with the utmost care and respect.

ChatFlow collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:

We use this information to provide our services to prospects and customers and to improve your experience with ChatFlow.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

From time to time, ChatFlow may receive personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from third-party websites or platforms (e.g., LinkedIn) where you have made such information publicly available.

As is true of most websites, ChatFlow's website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location from which your device accesses the internet, browser type, operating system, and usage information, including a history of the pages you view.

We use this information to help design our site to better suit users' needs, to diagnose problems with our server, to administer our website, to analyze trends, to track visitor movements, and to gather broad demographic information that helps us identify visitor preferences.

ChatFlow has a legitimate interest in understanding how members, customers, and potential customers use its website. This assists ChatFlow in providing more relevant products and services and in effectively meeting user and customer needs.

ChatFlow uses cookies and similar tracking technologies on its website to enhance your experience, analyze site usage, and support our marketing efforts. We use the following types of cookies: essential (necessary for the website to function properly), analytics (which help us understand how visitors interact with our site), and marketing (used to display relevant advertisements).

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences at any time through your browser settings or our cookie preference center. Please note that disabling certain cookies may impact the functionality of our website.

For more detailed information, please refer to our Cookie Policy at [link to Cookie Policy].

The personal information ChatFlow collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.

We do not otherwise reveal your personal data to non-ChatFlow persons or businesses for their independent use unless: (1) you request or authorize it; (2) it is in connection with ChatFlow-hosted or co-sponsored events; (3) the information is provided to comply with applicable law, or to enforce an agreement we have with you, or to protect our rights, property, or safety; (4) the information is provided to our agents, vendors, or service providers who perform functions on our behalf; (5) it is required to address emergencies; or (6) it is required to address disputes or claims, or is provided to persons demonstrating legal authority to act on your behalf.

We may also gather aggregated data about our services and disclose the results of such aggregated (but not personally identifiable) information to partners, service providers, or other third parties for analytical or marketing purposes.

A list of our third-party sub-processors is available at: [link to sub-processors page].

Information we collect about you will be processed in the United States. By using ChatFlow's services, you acknowledge that your personal information will be processed in the United States.

For users located in the European Economic Area (EEA) or the United Kingdom, ChatFlow provides appropriate safeguards for data transfers by entering into binding standard data protection clauses enforceable by data subjects, in accordance with Article 46 of the GDPR.

ChatFlow endeavors to apply appropriate safeguards to protect the privacy and security of your personal data and to use it only in accordance with your relationship with ChatFlow and the practices described in this Privacy Policy.

Depending on your jurisdiction, you may have certain rights regarding your personal data. Under applicable privacy laws, including the CCPA and GDPR, these rights may include:

To exercise any of these rights, please contact us at [company email]. We will respond to verified requests within the timeframe required by applicable law. Reasonable access to your personal data will be provided at no cost.

If you are located in the European Union, you may also have recourse to the European Data Protection Supervisor or your national data protection authority.

At ChatFlow, we implement robust data protection mechanisms to safeguard your information, including: encryption of all customer data at rest and in transit using industry-standard algorithms; user roles and access controls to ensure only authorized personnel can access sensitive data; rate limiting to protect against abuse; domain allowlisting to control where your ChatFlow bot can be embedded; hosting on reputable cloud infrastructure with industry-leading security standards; and a commitment to not using your data to train AI models, relying instead on Retrieval-Augmented Generation (RAG) techniques.

Your personal data is stored by ChatFlow on its servers and on the servers of cloud-based database management services it engages, located in the United States. ChatFlow retains service data for the duration of the customer's business relationship with ChatFlow and for a reasonable period thereafter for operational, historical, and archiving purposes. Prospect data is retained until it no longer has business value and is purged from ChatFlow systems.

All personal data that ChatFlow controls may be deleted upon a verified request from data subjects or their authorized agents. For more information, contact us at [company email].

If you have questions, concerns, complaints, or would like to exercise your privacy rights, please contact us at:

We take all privacy concerns seriously and will respond to your inquiry as promptly as possible and within the timeframe required by applicable law.