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AI E-commerce Chatbots That Help Shoppers Find, Decide And Buy

Shoppers leave when a question goes unanswered. Chatflow's AI chatbot for ecommerce answers them in real time from your catalog and store policies, suggests the right products and add-ons, and helps after the sale too, on your store, WhatsApp and Messenger. Connect Shopify or WooCommerce, or add it to any store with one script.

AI E-commerce Chatbots That Help Shoppers Find, Decide And Buy
  • Product Answers

    Real products, prices and stock from your store, so shoppers don't have to search.

  • Confident Buying

    Sizing, shipping and returns answered from your policies the moment doubt appears.

  • Bigger Baskets

    Product recommendations suggested with a frequency and tone you control.

  • 2

    Native store integrations: Shopify and WooCommerce

  • 3

    Shopping channels: store, WhatsApp and Messenger

  • 4

    Upsell frequency levels, from Never to High

  • 3

    Upsell tones: Subtle, Suggestive, Persuasive

  • 50+

    Teams using Chatflow

How To Set Up Your E-commerce Chatbot

You set it up yourself from the Chatflow dashboard. No developer needed. The only change to your store is one script or a plugin.

  1. Connect your store

    Sync your Shopify or WooCommerce store data, or crawl your store's site and sitemap if you sell on another platform.

  2. Add your policies

    Train on your shipping, sizing and return policies to build the chatbot's knowledge base, plus Q&A pairs for answers that must be exact.

  3. Set your selling style

    Turn on product suggestions, choose how often and how strongly they appear, and match the widget to your brand.

  4. Launch everywhere

    Add the assistant to your store, then connect WhatsApp and Messenger to run it as a WhatsApp chatbot for ecommerce with the same answers.

Help At Every Stage Of The Shopping Experience

From product discovery to the last "when will it arrive?", your AI shopping assistant keeps shoppers moving.

Shoppers describe what they want in natural language, or upload a photo in your store chat, and the assistant points them to matching products from your catalog with price and stock.

2-discover

E-commerce Chatbot Examples For Every Type Of Online Store

Every category has its own deal-breaker questions. Here's what your assistant handles in six of them.

7-answer-fit-and-sizing-before-it-becomes-a-return

Answer fit and sizing before it becomes a return

Train on your size guides and fit notes so shoppers pick the right size the first time, and let them upload a photo in your store chat to find a similar style. Size guides and fit notes Photo-based style matching Returns policy on hand

8-match-products-to-skin-type-and-routine

Match products to skin type and routine

Shoppers describe their skin, and the assistant recommends products from your range using your ingredient lists and usage notes, then suggests the next step in the routine. Ingredients and usage from your content Routine-building suggestions Answers in the shopper's language

9-handle-compatibility-and-spec-questions

Handle compatibility and spec questions

Specs, compatibility and warranty questions get answered from your product pages and manuals, and shoppers can compare models side by side in the chat. Manuals and spec sheets as sources Model comparisons Screenshots understood in your store chat

10-answer-the-questions-behind-big-ticket-buys

Answer the questions behind big-ticket buys

Dimensions, materials, delivery windows and assembly questions get clear answers, and shoppers ready to talk can book a call or hand off to your team. Dimensions and materials from product pages Delivery and assembly policies Bookings through Calendly

11-explain-products-clearly-and-within-your-rules

Explain products clearly and within your rules

The assistant answers from your product labels and FAQs, and your instructions keep it from giving advice outside your approved content. Answers from your labels and FAQs Instructions set clear boundaries Subscription questions handled

12-make-a-big-catalog-feel-small

Make a big catalog feel small

Multi-brand and large-catalog stores help shoppers narrow thousands of products to a handful, with answers drawn from the synced catalog and collection pages. Catalog-wide answers Collections and brands as sources Filters explained in plain language

Works With Shopify, WooCommerce And Any Online Store

Shopify and WooCommerce get a native connection, so your Shopify chatbot or WooCommerce chatbot answers from live store data. Every other store can still run Chatflow with a single embed code.

Shopify

Native integration.

  • Sync products, variants, prices, stock and orders
  • Answers match what's in your store
  • Same assistant on WhatsApp and Messenger
See the Shopify integration

WooCommerce

Native integration plus a WordPress plugin.

  • Sync products, variations, prices and stock
  • Install with the Chatflow Widget plugin
  • No theme code to edit
See the WooCommerce integration

Other store platforms

Any store that allows a custom script.

  • Paste one script into your store's code settings
  • Train on your store pages and sitemap
  • Answers come from your crawled pages and files

Your Sale Season Checklist

Get your ecommerce chatbot ready before your busiest days of the year.

Snippet

Add your sale terms, dates and codes as a text snippet

Credits

Turn on auto-recharge so the assistant keeps answering

Upsell

Pick the frequency and tone for sale-day suggestions

Stores Already Selling With AI Shopping Assistants

jt
The assistant handles our sizing, shipping and returns questions before checkout. Our conversion rate went up in the first month.

Jennifer T.

Head of Customer Experience, Fashion Retailer

23%higher conversion
dr
Shoppers message us on WhatsApp from our ads and get product answers in seconds instead of waiting until we're back online.

David R.

Founder, Home Goods Brand

24/7answers on WhatsApp
ps
Black Friday brought three times our normal traffic. The assistant answered sizing, gift wrap and delivery questions for hundreds of shoppers at once.

Priya S.

Operations Director, Electronics Store

400+conversations at once

Security And Privacy For Your Store Data

Your store data, conversations and training content stay protected, and your private content never trains a public AI model.

gdpr

GDPR

Built to meet EU data protection requirements.

soc

SOC 2 Type II

Independently audited for security and reliability.

hipaa

HIPAA

Safeguards for handling protected health information.

checkico

Prices from your store

Product prices come from your store or sources, and web prices are verified.

checkico

Rate limiting

Cap how many messages one visitor can send in a set time.

checkico

Credit controls

Set credit limits and auto-recharge so busy sale days don't catch you out.

checkico

Encryption

Data is encrypted in transit with TLS 1.3 and at rest with AES-256.

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Private by default

Your content and store data are never used to train public AI models.

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Delete anytime

Remove conversations, an agent or your whole account whenever you choose.

E-commerce Chatbots: Frequently Asked Questions

What store owners ask before adding an AI shopping assistant.

Contact support

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