

50+ teams answer customers with Chatflow
AI E-commerce Chatbots That Help Shoppers Find, Decide And Buy
Shoppers leave when a question goes unanswered. Chatflow's AI chatbot for ecommerce answers them in real time from your catalog and store policies, suggests the right products and add-ons, and helps after the sale too, on your store, WhatsApp and Messenger. Connect Shopify or WooCommerce, or add it to any store with one script.

Product Answers
Real products, prices and stock from your store, so shoppers don't have to search.
Confident Buying
Sizing, shipping and returns answered from your policies the moment doubt appears.
Bigger Baskets
Product recommendations suggested with a frequency and tone you control.
2
Native store integrations: Shopify and WooCommerce
3
Shopping channels: store, WhatsApp and Messenger
4
Upsell frequency levels, from Never to High
3
Upsell tones: Subtle, Suggestive, Persuasive
50+
Teams using Chatflow
How To Set Up Your E-commerce Chatbot
You set it up yourself from the Chatflow dashboard. No developer needed. The only change to your store is one script or a plugin.
Connect your store
Sync your Shopify or WooCommerce store data, or crawl your store's site and sitemap if you sell on another platform.
Add your policies
Train on your shipping, sizing and return policies to build the chatbot's knowledge base, plus Q&A pairs for answers that must be exact.
Set your selling style
Turn on product suggestions, choose how often and how strongly they appear, and match the widget to your brand.
Launch everywhere
Add the assistant to your store, then connect WhatsApp and Messenger to run it as a WhatsApp chatbot for ecommerce with the same answers.
Help At Every Stage Of The Shopping Experience
From product discovery to the last "when will it arrive?", your AI shopping assistant keeps shoppers moving.
Shoppers describe what they want in natural language, or upload a photo in your store chat, and the assistant points them to matching products from your catalog with price and stock.

E-commerce Chatbot Examples For Every Type Of Online Store
Every category has its own deal-breaker questions. Here's what your assistant handles in six of them.
Works With Shopify, WooCommerce And Any Online Store
Shopify and WooCommerce get a native connection, so your Shopify chatbot or WooCommerce chatbot answers from live store data. Every other store can still run Chatflow with a single embed code.
Shopify
Native integration.
- Sync products, variants, prices, stock and orders
- Answers match what's in your store
- Same assistant on WhatsApp and Messenger
WooCommerce
Native integration plus a WordPress plugin.
- Sync products, variations, prices and stock
- Install with the Chatflow Widget plugin
- No theme code to edit
Other store platforms
Any store that allows a custom script.
- Paste one script into your store's code settings
- Train on your store pages and sitemap
- Answers come from your crawled pages and files
Your Sale Season Checklist
Get your ecommerce chatbot ready before your busiest days of the year.
Stores Already Selling With AI Shopping Assistants
Security And Privacy For Your Store Data
Your store data, conversations and training content stay protected, and your private content never trains a public AI model.

GDPR
Built to meet EU data protection requirements.

SOC 2 Type II
Independently audited for security and reliability.

HIPAA
Safeguards for handling protected health information.
Prices from your store
Product prices come from your store or sources, and web prices are verified.
Rate limiting
Cap how many messages one visitor can send in a set time.
Credit controls
Set credit limits and auto-recharge so busy sale days don't catch you out.
Encryption
Data is encrypted in transit with TLS 1.3 and at rest with AES-256.
Private by default
Your content and store data are never used to train public AI models.
Delete anytime
Remove conversations, an agent or your whole account whenever you choose.
E-commerce Chatbots: Frequently Asked Questions
What store owners ask before adding an AI shopping assistant.
Contact supportEcommerce chatbots are AI assistants on your online store that answer shopper questions about products, sizing, shipping and returns, and suggest products, around the clock. Chatflow's ecommerce chatbot answers from your catalog and store policies, connects to Shopify or WooCommerce, and also works on WhatsApp and Messenger.
The best e-commerce chatbot answers from your real catalog, prices and stock, explains your return policies accurately, suggests relevant products without being pushy, and hands order-specific requests to your team. Chatflow does all of this, connects natively to Shopify and WooCommerce, and lets you test it on your own store with a 14-day free trial.
Ecommerce stores use AI for product search, recommendations, marketing and support. For conversations with shoppers, the best AI is one grounded in your own catalog and policies rather than general web knowledge, so it doesn't invent prices or stock. Chatflow syncs your store data and flags catalog problems with a readiness score after each training run.
The four types usually named are menu or button-based chatbots, rule-based or keyword chatbots, AI-powered chatbots that use natural language processing and large language models, and hybrid chatbots that combine buttons with AI. Chatflow is an AI-powered ecommerce chatbot with clickable suggested questions, so shoppers can type freely or tap a starting point.
Avoid sharing passwords, payment card numbers, private customer data or confidential business information with any general-purpose AI chatbot. The same care applies to your store: Chatflow encrypts data in transit and at rest, and your content and store data are never used to train public AI models.
An AI chatbot for ecommerce reads your product catalog, policies and FAQs, then uses natural language understanding to match each shopper's question to the right answer or product. Chatflow syncs products, prices and stock from Shopify or WooCommerce, or crawls any other store, and answers in real time on your store, WhatsApp and Messenger.
No. Connect Shopify or WooCommerce from the dashboard, or paste one script into any other store, and train on your policies. Chatflow lets you build custom chatbot experiences for your store without code, in about 15 minutes from sign-up to a live assistant.
The chatbot helps shoppers find products, clears up doubts about sizing, shipping and returns, and gives product recommendations when you turn on upselling, which can lift average order value. Checkout still happens in your store, so the assistant's job is to get shoppers there with fewer unanswered questions.
Prices and product details come from your connected store or the sources you provide, and details pulled from other websites are checked before the assistant uses them. After each training run, a readiness score checks your catalog and flags problems like duplicate product entries. Add Q&A pairs for answers that must be exact, test in the Playground before launch, and fix any answer from your chat logs.
Chatflow doesn't send abandoned-cart messages. It works on the other side of cart abandonment: answering the shipping, sizing and returns questions that make shoppers hesitate, right on the product and cart pages.
Yes. Chatflow works as an AI agent for customer service as well as a sales assistant. It answers shipping, returns and exchange-policy questions from your policies, and hands order-specific requests to your support team through ecommerce live chat in Slack or as a Help Scout or Zendesk ticket.
Chatflow connects natively to Shopify, WooCommerce, WhatsApp, Messenger, Slack, Calendly, Help Scout and Zendesk, with webhooks for custom systems. Klaviyo, Mailchimp and other tools connect through Zapier.
Yes. The assistant answers many shoppers at the same time with no queue. Add a text snippet for your sale terms, and turn on auto-recharge so you don't run out of message credits on your busiest day.
Instead of guessing, it tells the shopper it doesn't have that answer and offers a next step. Your team can take over live from Slack, the question can become a Help Scout or Zendesk ticket, or the assistant collects the shopper's email for a follow-up. The question also lands in Recommendations, so you can fill the gap.
Yes. New accounts start with a 14-day free trial, and you add your card details at sign-up. Compare plans on the pricing page.
Explore other Chatflow services
Every service runs on the same Chatflow AI agent, trained on your business and ready for the job you need done.
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"card_title": "After the sale",
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},
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{
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